What is the accommodation service charge?
Our role is to help you make the most of your precious time with us. Need an extra pillow? We will be right up. Want your luggage taken to your room? No questions, just done. Have a special occasion? We will help you celebrate. Many guests want to thank our team for making memories, so we have added a 5% service charge to your bill.
What does the 5% cover?
It is applied only to your room cost. Packages including breakfast, dinner or extras are excluded.
Who receives the 5% gratuity charge?
Every penny goes to our team, and it is equally shared from reception to housekeeping to the back-of-house heroes.
I do not want to pay the 5%. How do I remove it?
Simply tell us. No quibble and no awkwardness. It will be taken off straight away.
