Sustainable Hotel in Windsor

Looking after you, our community and the environment

Every little change we make helps us to play our part in a more sustainable future for everyone.

We understand how everyday operations at the Castle Hotel can impact the local community, and we take the responsibility to mitigate that impact very seriously.

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ENVIRONMENTAL COMMITMENT

We believe hospitality and environmental care go hand in hand. Every day, we're working to reduce waste, conserve energy and water, and lower our carbon footprint through the Hotel Carbon Measurement Initiative. From eco-friendly cleaning products to thoughtfully chosen amenities, we're creating a healthier environment for our guests and community by removing harmful chemicals from everything we do.

We're proud to partner with Greenview, who help us track our energy and water use and measure our waste. Together, we monitor our progress room by room and guest by guest, setting meaningful targets that create lasting change for our planet.

Team Engagement

Our green teams at each property drive continuous improvement and innovation, supported by feedback from guests and staff. We celebrate local cultural heritage and preservation to provide an authentic experience and encourage sustainable travel to nearby biodiverse areas. Through measurable actions and stakeholder collaboration, we're committed to protecting the environments where we operate while delivering exceptional guest experiences.

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SOCIAL AND CULTURAL COMMITMENT

We create initiatives that nurture our team and champion local businesses and people that make this town thrive.

Creating a safe and welcoming workplace where everyone can flourish includes:

Enhanced team benefits including extended maternity and paternity leave, delicious meals, and free hotel stays

Championing equal treatment and rights for all our people

Welcoming team members from every background, regardless of age, race, gender, religion, disability, or status

Training and development opportunities to help people grow and succeed

Local Partnerships

Part of hospitality in Windsor since the 16th century, we are a huge part of the town's history and continue to play an active part within the Windsor community.

We support key local events including the annual Santa Dash. At the Castle Hotel, community partnership is fundamental to who we are. Throughout our redevelopment, we're building strong relationships with local retail and hospitality businesses, supporting the independent enterprises that define the Royal Borough of Windsor and Maidenhead.

Community partnerships

We work closely with the local tourism board Royal Windsor & Maidenhead Borough to support and partner with local attractions such as the Theatre Royal, Windsor.

As part of the local community we regularly offer our meeting spaces free of charge to the local rotary groups, Windsor and Eton and Windsor St. George.

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Sourcing Locally

Our menus are crammed full of quality ingredients produced by suppliers based locally. Our responsible sourcing makes a significant reduction to our carbon footprint and contributes back into our local community. It also means our seasonal dishes are bursting with flavours which adds to the overall experience. We're proud to work with Darvilles of Windsor, a local family-run business since 1860 that also supply Windsor Castle with tea and with Windsor & Eton Brewery located in the very centre on Windsor.

Reducing our impact on the planet, Penningtons has a range of delicious vegan, vegetarian and gluten free options for you to dine on.

Green Tourism Accreditation

To promote a greener, cleaner environment for people, places and our plants we are involved with the Green Tourism Accreditation programme.

Recognised globally as the gold standard for environmentally friendly practices, we're incredibly proud to hold the prestigious Gold Green Tourism award a testament to our team's dedication and hard work.

Green Tourism celebrates everything we believe in: thoughtfully reducing energy use and embracing efficient, eco-friendly waste solutions, staying beautifully local and seasonal while minimising food miles and choosing sustainable products across our restaurant, spa, and hotel, and nurturing biodiversity to protect the natural world around us.

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CHARITY SUPPORT

As on original local, our hearts are deeply connected to the local charities that make Windsor a caring community. We're passionate about playing our part in supporting those who need it most.

Through meaningful donations and acts of service to organisations like Thames Hospice and the local Food Bank, we're helping support our neighbours in need. We truly believe hospitality means caring for everyone, not just our hotel guests, but every person who calls this city home.

GIVING BACK YOUR FEEDBACK

Feedback about your visit means everything to us. It helps us to know what we are doing right and learn from any mistakes we may make.

And every time you give us feedback (good or constructive) either via an online site or by direct email to us, then we will plant a tree with our partner More Trees and support their tree planting and community programmes in North Haiti, East Kenya and Madagascar.

It is a little way of us continuing to make small steps towards a greater change for our planet.

With guest experience, community and sustainability such a key part of everything we do, our give back for feedback initiative combines all three elements seamlessly together. Ask a member of the team about this initiative during your next stay or head to a review site now to leave a review.

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This policy is designed to act as a framework to enable all stakeholders to use as guidance across all general hotel operations. Stakeholders include both internal and external team members as well as hotel guests (where applicable).

Ask a member of our team if you have any questions about our “green” journey or to give us feedback about any of our green initiatives or ideas that you might have. Simply click here to share it with us.

Let us know if you have suggestions for areas where we can improve to ensure that we both meet and exceed your expectations. Or, complete our feedback form by clicking here.

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