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Frequently Asked Questions

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Do you have any rooms with twin beds?

We have nine Twin Rooms here at The Castle Hotel that are perfect if you are travelling with friends or family.

What are the check in and check out times?

Check-in is at 3pm and check-out is at 11am. Need more time? Email us on to discuss an early check-in or a late check-out.

Are we able to book as a large group?

Of course, please get in touch with us directly on if you would like to discuss any extras such as interconnecting rooms or dinner reservations. We will work hard to make your stay a memorable one.

Do you have robes and slippers in the rooms?

We are on a big journey to play our part in saving the planet and becoming more sustainable.  So, we have removed bathrobes and slippers from Classic bedrooms as not all guests wish to use them.  But, if you want to snuggle up in a bathrobe and slippers and are staying in a Classic bedroom, then tell us and we will bring them straight up to you.  

Do you have hairdryers?

Yes, you will find a hairdryer in every room.

Do you have fridges in the rooms?

Fridges are available in all rooms, offering complimentary still and sparkling water. In our Suites, our mini fridges come stocked with complimentary soft drinks. You will also find fresh milk in all the rooms to enjoy with your morning cup of tea or coffee.

Do you have tea and coffee making facilities in the rooms?

There is a kettle in every room, as well as cafetieres and Nespresso machines in certain room types. A range of teas are also provided in your room.

Do you have irons?

Yes, these will usually be found in the wardrobe along with an ironing board.

Do you have laundry facilities?

Yes we do, and you will find a laundry bag, prices and more information in your room.

Do you have dog-friendly rooms?

Yes. We can welcome up to two well-trained pups in our special dog-friendly rooms, for a cost of £30 per per night. Your well-behaved dog can also join you in the bar for a drink or bite to eat and if they are joining you for breakfast, we have a dedicated area for you. We are sorry but dogs are not allowed in the restaurant, lounge or library.

Are we able to store our luggage here?

Of course, if you arrive early or want somewhere to store your cases once you have checked out, you can speak to staff on reception who will kindly assist.

Do you have accessible rooms?

Yes we do, click here to view our rooms page for further details. Alternatively find out more by emailing us on or giving us a call +44 (0)1753 851 577 and we’ll do all we can to help.

Does your website OFFER THE BEST RATES?

Yes, it does. If you should find a price online that is cheaper than what you find direct, then simply email us on with details and screen shots of the dates you have searched, the package you saw and the price you found cheaper and we will honour the price you have found elsewhere.

Terms apply, find out more here on our Book Direct Guarantee page.

Do you have a gym or fitness suite?

Unfortunately The Castle Hotel does not have a gym or fitness suite, however we are in partnership with Snap Fitness Windsor. Hotel guests can use their facility for the discounted rate of £5 per session, just be sure to take your room key card with you to show staff.
Snap Fitness Windsor is just a two-minute walk away and is open:
Monday – Thursday: 8:00am – 8:00pm
Friday: 10:00am – 6:00pm
Saturday 9:00am – 12 noon
We also partner with Strong Vibes which is a class-based gym located above Acres pub just behind the hotel in Bachelor’s Acres and, as a guest, you get 10% OFF any classes booked. Click here to book your session and use code K X Z U J N Y T.


Do you serve room service?

Yes we do, please find out more on our Dining page


Is there a lift?

There is a lift conveniently located next to reception.

I’m looking to book an event at the hotel?

Of course, please visit our Events page here or call us on +44 (0)1753 851 577 to discuss your requirements with our dedicated team.

Is there parking on-site?

Yes, you will find a car park behind the hotel and spaces are secured on a first come first served basis. If you are driving to the hotel, please enter via Bachelors Acre, SL4 1ER. Parking is priced at £30 per 24hrs.

Can I charge my electric vehicle?

We also have a charging point for electric vehicles located in our car park.