FAQ

FAQ

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Can I store my luggage at the Castle Hotel Windsor

Yes, guests at The Castle Hotel Windsor can store luggage before check-in or after check-out. Please speak to our reception team for assistance.

Does the Castle Hotel Windsor have a gym or fitness suite?

We do not have a gym on-site, however guests can use Snap Fitness Windsor just two minutes away for £5 per session. We also partner with Strong Vibes, where guests receive 10 percent off classes.

Does the Castle Hotel Windsor you have a spa?

We do not have a spa at the hotel, however there are several options nearby to use a spa in Windsor and our team will be happy to recommend somewhere for you to relax.

Does the Castle Hotel Windsor offer concierge services?

Yes, our front desk team are always happy to help with recommendations during your stay. You can find plenty of ideas on our Explore page, including suggestions from our team, from great bars and restaurants to family days out and shopping spots. Alongside the popular attractions, we also love sharing Windsor’s hidden gems to help you make the most of your visit.

Is there a business lounge or co-working space at the Castle Hotel Windsor?

Yes, the Castle Hotel Windsor offers comfortable spaces for both business travellers and remote working guests. Our dedicated meeting and events area has its own open lobby, ideal for a pre-meeting coffee or informal catch-up, while the hotel library provides a quiet space to catch up on emails or work during your stay in Windsor.

What forms of payment are accepted at the Castle Hotel Windsor?

The Castle Hotel Windsor accepts all major credit and debit cards, including Visa, Mastercard and American Express. Please note that we are a cashless hotel and do not accept cash payments.

How can I get to the Castle Hotel Windsor from the nearest airport?

Heathrow Airport is the closest airport to the Castle Hotel Windsor, located around 20 minutes away by car or taxi.

Guests can also travel from Heathrow to Windsor by public transport, with regular bus services from Terminal 5 and train connections via Slough. Windsor & Eton Central station is just a short walk from the hotel.

Does the Castle Hotel offer gift vouchers?

Absolutely. We offer a range of gift vouchers for unforgettable stays at the Castle Hotel Windsor, perfect for celebrating a special occasion or simply enjoying a relaxing break away in the heart of Windsor. Click here to browse our stay vouchers.

Do I need to reuse towels during my stay?

As part of our commitment to caring for the environment, we encourage guests at the Castle Hotel to reuse towels when possible. It helps us reduce water and energy use. Simply hang your towels to dry if you’re happy to keep using them. If you’d like fresh towels at any time, just let our front-of-house team know, and we’ll happily deliver new ones to your room.

What meeting and event spaces are available at the Castle Hotel Windsor?

The Castle Hotel Windsor offers 10 flexible and fully equipped meeting and event rooms in the heart of Windsor, including boardrooms, syndicate spaces and large suites. The hotel’s dedicated conference centre is suitable for meetings, conferences and private events from small groups up to 400 delegates.

Is AV equipment available in meeting rooms?

Yes, our meeting rooms in Windsor are equipped with modern AV facilities, including presentation screens, audio equipment, complimentary Wi-Fi, and video conferencing capabilities to support business meetings, conferences, and presentations. Our team are pros at helping you get connected quickly and easily, and additional equipment or technical support can also be arranged.

Is Wi-Fi available in your meeting and event spaces?

Yes, complimentary high-speed Wi-Fi is available throughout the Castle Hotel Windsor, including all meeting rooms and event spaces.

Can I book a meeting room for a half day or full day?

Yes, we offer flexible meeting room hire in Windsor, including half-day and full-day bookings depending on your business needs.

Do you host private dining events in Windsor?

Yes, we offer private dining options for meetings, celebrations, and special occasions, with menus available.

Is the Castle Hotel Windsor close to transport links for delegates?

Yes, the hotel is centrally located in Windsor, approximately 20 minutes from Heathrow Airport, with nearby rail connections via Windsor & Eton Central and Windsor & Eton Riverside stations.

Do you offer accommodation for residential conferences?

Yes, the Castle Hotel Windsor offers 108 bedrooms, making it suitable for residential conferences and multi-day corporate events