Frequently Asked Questions

We have nine Twin Rooms here at The Castle Hotel that are perfect if you are travelling with friends or family.

Check-in is at 3pm and check-out is at 11am. Need more time? Email us on reservations@suttonhotelcollection.com to discuss an early check-in or a late check-out.

Of course, please get in touch with us directly on groupreservations@suttonhotelcollection.com if you would like to discuss any extras such as interconnecting rooms or dinner reservations. We will work hard to make your stay a memorable one.

We are on a big journey to play our part in saving the planet and becoming more sustainable.  So, we have removed bathrobes and slippers from Classic bedrooms as not all guests wish to use them.  But, if you want to snuggle up in a bathrobe and slippers and are staying in a Classic bedroom, then tell us and we will bring them straight up to you.  

Yes, you will find a hairdryer in every room.

Fridges are available in all rooms, offering complimentary still and sparkling water. In our Suites, our mini fridges come stocked with complimentary soft drinks. You will also find fresh milk in all the rooms to enjoy with your morning cup of tea or coffee.

There is a kettle in every room, as well as cafetieres and Nespresso machines in certain room types. A range of teas are also provided in your room.

Yes, these will usually be found in the wardrobe along with an ironing board.

Yes we do, and you will find a laundry bag, prices and more information in your room.

Yes. We can welcome up to two well-trained pups in our special dog-friendly rooms, for a cost of £30 per per night. Your well-behaved dog can also join you in the bar for a drink or bite to eat and if they are joining you for breakfast, we have a dedicated area for you. We are sorry but dogs are not allowed in the restaurant, lounge or library.

Of course, if you arrive early or want somewhere to store your cases once you have checked out, you can speak to staff on reception who will kindly assist.

Yes we do, click here to view our rooms page for further details. Alternatively find out more by emailing us on reservations@suttonhotelcollection.com or giving us a call +44 (0)1753 851 577 and we’ll do all we can to help.

Yes, it does. If you should find a price online that is cheaper than what you find direct, then simply email us on reservations@suttonhotelcollection.com with details and screen shots of the dates you have searched, the package you saw and the price you found cheaper and we will honour the price you have found elsewhere.

Terms apply, find out more here on our Book Direct Guarantee page.

Yes we do, please find out more on our Dining page

There is a lift conveniently located next to reception.

Of course, please visit our Events page here or call us on +44 (0)1753 851 577 to discuss your requirements with our dedicated team.

Yes, you will find a car park behind the hotel and spaces are secured on a first come first served basis. If you are driving to the hotel, please enter via Bachelors Acre, SL4 1ER. Parking is priced at £30 per 24hrs.

We also have a charging point for electric vehicles located in our car park.